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"How to Estimate the Value of Service Reliability Improvements." IEEE Power and Energy Society General Meeting. Minneapolis, MN: IEEE, 2010. 5. LBNL-3592E..
"Integrating customer interruption costs into outage management systems." IEEE Transmission and Distribution Conference. IEEE, 2016. LBNL-1006116..
Estimated Value of Service Reliability for Electric Utility Customers in the United States. 2009. LBNL-2132E..
Estimating Power System Interruption Costs: A Guidebook for Electric Utilities. 2018. LBNL-2001164..