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"Characteristics and Trends in a National Study of Consumer Outage Costs." Center for Research in Regulated Industries (CRRI) Annual Western Conference. San Diego, CA, 2003. 16. LBNL-53738..
"How to Estimate the Value of Service Reliability Improvements." IEEE Power and Energy Society General Meeting. Minneapolis, MN: IEEE, 2010. 5. LBNL-3592E..
Estimated Value of Service Reliability for Electric Utility Customers in the United States. 2009. LBNL-2132E..
Estimating Power System Interruption Costs: A Guidebook for Electric Utilities. 2018. LBNL-2001164..
A Framework and Review of Customer Outage Costs: Integration and Analysis of Electric Utility Outage Cost Surveys. Berkeley: Lawrence Berkeley National Laboratory, 2003. LBNL-54365..
Insights from Smart Meters: Identifying Specific Actions, Behaviors and Characteristics that drive savings in Behavior-Based Programs. State and Local Energy Efficiency Action Network (SEE Action), 2014. LBNL-182663..
Insights from Smart Meters: Ramp-up, dependability, and short-term persistence of savings from Home Energy Reports. State and Local Energy Efficiency Action Network (SEE Action), 2015. LBNL-182265..
Insights from Smart Meters: The Potential for Peak-Hour Savings from Behavior-Based Programs. State and Local Energy Efficiency Action Network (SEE Action), 2014. LBNL-6598E..
Measuring Short-term Air Conditioner Demand Reductions for Operations and Settlement. Berkeley: LBNL, 2012. LBNL-5330E..