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"How to Estimate the Value of Service Reliability Improvements." IEEE Power and Energy Society General Meeting. Minneapolis, MN: IEEE, 2010. 5. LBNL-3592E..
Updated Value of Service Reliability Estimates for Electric Utility Customers in the United States. 2015. LBNL-6941E..
"Integrating customer interruption costs into outage management systems." IEEE Transmission and Distribution Conference. IEEE, 2016. LBNL-1006116..