Uses for Smart Meter Data: Basic Customer Segmentation

November 15, 2018

According to a recent industry report, a little over 55% of U.S. households now have smart meters.  This presents utilities with an opportunity to leverage the rich data these systems provide to better understand their customers and make data-driven decisions concerning optimal rate or program portfolio planning and implementation. Being able to update assessments at an ever more rapid pace will become increasingly important as consumption patterns and peak demands shift due to technology innovations and adoptions (e.g., solar panels, electric vehicles). 

However, at present most utilities are unsure where to begin. 

Our Uses for Smart Meter Data webinar series will begin with Basic Customer Segmentation.  We will explore how utilities can perform relatively simple analyses of their smart meter data to learn more about their customers, how they impact the grid, and which ones might be good candidates for certain rate or program offerings while others may need more dedicated and targeted education and outreach to increase their likelihood of success from participation.